Waitrose Bracknell

Waitrose is currently testing temperature-controlled lockers at its head office in Bracknell, with plans to roll them out to stores next year as part of their growing click-and-collect offering.

The supermarket’s director of ecommerce Robin Phillips said: “Giving our customers as many ways as possible to buy and collect their groceries on the move is key to building on the phenomenal growth seen at Waitrose.com

“Collection lockers will unlock the potential to reach customers in locations where we don’t have a shop and which are very convenient, such as on the way home from work or the school run.

“More and more people are adding an online shopping mission to their way of buying from Waitrose and we will continue to invest in making sure we give them what they want, when they want it.”

The temperature-controlled lockers can be used to store ambient, frozen and chilled goods and can be refilled several times a day.

Customers will be able to order their shopping via the waitrose.com website and will receive an SMS message with a PIN number. Once their shopping has been delivered, the shoppers can drive to their most convenient locker, enter the number sent to them and collect their shopping. If customers order their goods before midday then they will be able to collect their shopping the next day. Plus, the service will be free to customers spending £50 or more on their shopping.


Wiatrose are the first supermarket to use the parcel locker style service introduced by the likes of myHermes, myByBox and Amazon.

Amazon Locker